1656509040000 In-Web & App Surveysby Björn New feature Capture Feedback In The Moment With Our New In-Web And In-App Surveys We’re so excited to announce the launch of in-app and in-web surveys! Also known as microsurveys, they offer a short, targeted and timely way to collect customer feedback
1652365380000 Text Analyticsby Björn New feature Understand Your Reviews At Scale With Text Analytics One of the most important things we do at Customer Alliance is help clients not only collect but also analyse customer feedback. Part of that is understanding exactly what they're talking
1647437040000 Customer Journeyby Björn New feature Understand Satisfaction At Every Touchpoint With Our Customer Journey Tool The customer journey refers to the series of interactions a customer has with your company before, during and after a transaction. From following your brand on
1645003380000 New Navigation Menu by BjörnYou asked, we listened! Based on your feedback, we’ve made some changes to the look and feel of our menu. These improvements will make it easier for you to navigate the platform and find all the insights you need. What’s New? Location- We
1642256700000 My KPIsby Björn New feature How To Customise Your Dashboard To See Your Most Valuable KPIs KPIs (or Key Performance Indicators) are a powerful business tool, helping to measure success, get crucial insights and keep objectives front of mind. Just as every company and
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