Releases 🚀

In-Web & App Surveys

by Björn
New feature
Capture Feedback In The Moment With Our New In-Web And In-App Surveys We’re so excited to announce the launch of in-app and in-web surveys! Also known as microsurveys, they offer a short, targeted and timely way to collect customer feedback

Text Analytics

by Björn
New feature
Understand Your Reviews At Scale With Text Analytics One of the most important things we do at Customer Alliance is help clients not only collect but also analyse customer feedback. Part of that is understanding exactly what they're talking

Customer Journey

by Björn
New feature
Understand Satisfaction At Every Touchpoint With Our Customer Journey Tool The customer journey refers to the series of interactions a customer has with your company before, during and after a transaction. From following your brand on

New Navigation Menu

by Björn
You asked, we listened! Based on your feedback, we’ve made some changes to the look and feel of our menu. These improvements will make it easier for you to navigate the platform and find all the insights you need. What’s New? Location- We
Improvement

My KPIs

by Björn
New feature
How To Customise Your Dashboard To See Your Most Valuable KPIs KPIs (or Key Performance Indicators) are a powerful business tool, helping to measure success, get crucial insights and keep objectives front of mind. Just as every company and