timestamp1684911600000Reply to Reviews 3x Faster With the New AI Reply Assistantby Beth ColmanWe’re thrilled to announce the launch of AI Reply Assistant, the tool that crafts instant, personalised review responses with just one click. Reclaim Your Time With AI Reply Assistant, you can respond to all your reviews in minutes,
timestamp1659620018774In-Email Surveyby BjörnNew featureGet Better Response Rates With New In-Email Surveys Your survey invitation just got better! We’re excited to announce that you can now display the first question of your survey right in the body of the email. The end result? A higher
timestamp1656509040000In-Web & App Surveysby BjörnNew featureCapture Feedback In The Moment With Our New In-Web And In-App Surveys We’re so excited to announce the launch of in-app and in-web surveys! Also known as microsurveys, they offer a short, targeted and timely way to collect customer feedback
timestamp1652365380000Text Analyticsby BjörnNew featureUnderstand Your Reviews At Scale With Text Analytics One of the most important things we do at Customer Alliance is help clients not only collect but also analyse customer feedback. Part of that is understanding exactly what they're talking
timestamp1647437040000Customer Journeyby BjörnNew featureUnderstand Satisfaction At Every Touchpoint With Our Customer Journey Tool The customer journey refers to the series of interactions a customer has with your company before, during and after a transaction. From following your brand on
timestamp1642256700000My KPIsby BjörnNew featureHow To Customise Your Dashboard To See Your Most Valuable KPIs KPIs (or Key Performance Indicators) are a powerful business tool, helping to measure success, get crucial insights and keep objectives front of mind. Just as every company and
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