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timestamp1652365380000Text Analyticsby BjörnNew featureUnderstand Your Reviews At Scale With Text Analytics One of the most important things we do at Customer Alliance is help clients not only collect but also analyse customer feedback. Part of that is understanding exactly what they're talking
timestamp1647437040000Customer Journeyby BjörnNew featureUnderstand Satisfaction At Every Touchpoint With Our Customer Journey Tool The customer journey refers to the series of interactions a customer has with your company before, during and after a transaction. From following your brand on
timestamp1642256700000My KPIsby BjörnNew featureHow To Customise Your Dashboard To See Your Most Valuable KPIs KPIs (or Key Performance Indicators) are a powerful business tool, helping to measure success, get crucial insights and keep objectives front of mind. Just as every company and
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