Releases 🚀

Releases 🚀

Reply Rate Dashboard | Your most important review engagement metrics at your fingertips

by Beth Colman
Eager to know what percentage of reviews you’re replying to? Want insights into which types of reviews get the most replies or which portals see higher engagement? Great news! With our new Reply Rate Dashboard, you can effortlessly track
Improvement

Performance by Source Dashboard | The simpler way to understand your Portals statistics

by Beth Colman
Do you want to see on which portals you have the best reviews? To track your review scores over time? Or maybe you want some eye-catching visuals to share your results with your team? Good news! We’ve created a new way to view your Portals
Improvement

Your AI Reply Assistant just got smarter 🧠

by Beth Colman
Improvement
We’re happy to announce some exciting updates to our new AI Reply Assistant, designed to help save you even more time and align your replies with your brand. ⚡ Smart Snippets: empower your AI with business-specific insights Smart
Your AI Reply Assistant just got smarter 🧠

Introducing your new and improved Review Stream

by Beth Colman
New feature
Managing your reviews just got easier 🎉 We're excited to announce a significant update to your Review Stream, packed with new improvements designed to make your review monitoring and management tasks more efficient. The updated Review
Introducing your new and improved Review Stream

Reply to Reviews 3x Faster With the New AI Reply Assistant

by Beth Colman
We’re thrilled to announce the launch of AI Reply Assistant, the tool that crafts instant, personalised review responses with just one click. Reclaim Your Time With AI Reply Assistant, you can respond to all your reviews in minutes,
New feature

In-Email Survey

by Björn
New feature
Get Better Response Rates With New In-Email Surveys Your survey invitation just got better! We’re excited to announce that you can now display the first question of your survey right in the body of the email. The end result? A higher
In-Email Survey

In-Web & App Surveys

by Björn
New feature
Capture Feedback In The Moment With Our New In-Web And In-App Surveys We’re so excited to announce the launch of in-app and in-web surveys! Also known as microsurveys, they offer a short, targeted and timely way to collect customer feedback
In-Web & App Surveys

Text Analytics

by Björn
New feature
Understand Your Reviews At Scale With Text Analytics One of the most important things we do at Customer Alliance is help clients not only collect but also analyse customer feedback. Part of that is understanding exactly what they're talking
Text Analytics

Customer Journey

by Björn
New feature
Understand Satisfaction At Every Touchpoint With Our Customer Journey Tool The customer journey refers to the series of interactions a customer has with your company before, during and after a transaction. From following your brand on
Customer Journey